In increasingly competitive markets, quality is one of the elements that allows us to improve and grow.
We, Telus, want to offer our customers the solution that meets their expectations in terms of :
- reliability of our products and services (European origin, price, certification, traceability);
- assurance of compliance with applicable requirements and standards;
Our quality strategy involves :
- listening to and satisfying the customer and other interested parties;
- continuous improvement, our own and that of our partners; - staff motivation, safety;
- respect for the environment for the community;
- compliance with legislation.
To achieve these goals, we :
- ensure that the management system and the company comply with international standards;
- ensure that the QMS is well communicated, understood and implemented by all staff;
- track our progress with measurable goals.
- demand irreproachable products and services from our suppliers;
- insist on the fact that the quality of the result comes from the quality of the work;
- respond immediately to every non-conformity.